Important Changes Related to New Operating Platform Transition

On January 1, 2018, West Virginia Family Health will transition to its new operating system. We've communicated information on this change, which will provide a more efficient and accurate operating environment and other benefits. However, you may experience some temporary minor impacts as a result of this migration. Detailed below is further information on what you can expect during the transition.

As a result of the operating system transition on January 1, 2018 you will experience a temporary change in when you receive payment for services as we sunset the current operating system. The last accounts payable update under the current Highmark Health Options system will take place on December 22, 2017. Payment for services that are included in that update will take place on December 27, 2017, and may be larger than most checks as we transition to our new system. Please bear with us as we move to a new financial system. The new check cycles begin on 01/05/2018
Read the entire announcement