Contact

Important Phone Numbers

Member Services
Medical
and Vision

                                

855-412-8001  

8:00 am – 5:00 pm

Monday - Friday

Dental Member Services 1-855-412-8001 8:00 am - 5:00 pm
Monday - Friday

Provider Services

855-412-8001   

8:00 am – 5:00 pm
Monday - Friday

Health Services –
Utilization Management

855-412-8003 

8:30 am – 4:30 pm
Monday - Friday

Special Needs  TTY –
West Virginia Relay

1-800-982-8771
and 711

8:30 am – 4:30 pm
Monday - Friday

Care Management

855-412-8001 

8:30 am – 4:30 pm
Monday - Friday

Fraud and Abuse Hotline

855-412-8006

8:30 am – 4:30 pm
Monday - Friday

Nurse Call Line 844-850-9834 24 hours per day,
7 days per week
Molina Member Services 1-888-483-0797  
Molina Pharmacy Help Desk 1-888-483-0801  


To email WVFH:


Mailing Address

 

Claims Department – Medical, Vision and Pharmacy

West Virginia Family Health
PO Box 890406
Camp Hill, PA 17089-0406

Claims Department – Dental Claims New

West Virginia Family Health – Dental Claims Department
PO Box 795
Milwaukee, WI  53201

Claims Department – Dental Corrected Claims

West Virginia Family Health - Corrected Claims
PO Box 541
Milwaukee, WI 53201

Claims Department- Medical Administrative Appeals (Provider Disputes)

West Virginia Family HealthM
Attention: Claims Review
PO Box 890406
Camp Hill, PA 17089-0406

Send us a request by fax to:

1.      All Providers: 1-844-207-0334

Clinical Provider Appeals

West Virginia Family Health
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222

Send us a request by fax to:

1.      Non-Participating Medicare Provider, and any Pre-Service Appeals: 412-255-4503

2.      All Post Service appeals for Participating (Contracted Providers) and all Medicaid Providers: 855-501-3904

Medical, Vision and Pharmacy Provider Correspondence

West Virginia Family Health
P.O. Box 890421
Camp Hill, PA 17089-0421

Member, Vision and Pharmacy Member Correspondence

West Virginia Family Health
P.O. Box 890421
Camp Hill, PA 17089-0421

Dental Correspondence

West Virginia Family Health – Dental Authorizations Department
PO Box 2155
Milwaukee, W 53201

West Virginia Family Health – Dental Provider Correspondence & Appeals
PO Box 1396
Milwaukee, W 53201

All Other Correspondence:

West Virginia Family Health
Attention: Member Correspondence
P.O. Box 890421
Camp Hill, PA 17089-0421


Holiday Schedule

WVFH offices are closed on the following holidays.  If an answering service is reached, please leave a message and your call will be returned as soon as possible.

  • New Year's Day (observed)
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day
  • Day after Christmas