Contact

Important Phone Numbers

Member Services
Medical
and Vision

                                

855-412-8001  

8:00 am – 5:00 pm

Monday - Friday

Dental Member Services 1-855-434-9237 8:30 am - 4:30 pm
Monday - Friday

Provider Services

855-412-8001   

8:00 am – 5:00 pm
Monday - Friday

Health Services –
Utilization Management

855-412-8003 

8:30 am – 4:30 pm
Monday - Friday

Special Needs  TTY –
West Virginia Relay

1-800-982-8771
and 711

8:30 am – 4:30 pm
Monday - Friday

Care Management

855-412-8001 

8:30 am – 4:30 pm
Monday - Friday

Fraud and Abuse Hotline

855-412-8006

8:30 am – 4:30 pm
Monday - Friday

Nurse Call Line 844-850-9834 24 hours per day,
7 days per week
Molina Member Services 1-888-483-0797  
Molina Pharmacy Help Desk 1-888-483-0801  


To email WVFH:


Mailing Address

 

Claims Department – Medical, Vision and Pharmacy

West Virginia Family Health
PO Box 830499
Birmingham, AL  35283-0499

Claims Department – Dental Claims

West Virginia Family Health – Dental Claims Department
PO Box 1597
Milwaukee, WI  53201

Claims Department- Medical Administrative Appeals (Provider Disputes)

West Virginia Family HealthM
Attention: Claims Review
Four Gateway Center
444 Liberty Avenue, Suite 2100
Pittsburgh, PA 15222-1222

Send us a request by fax to:

1.      All Providers: 1-844-207-0334

Clinical Provider Appeals

West Virginia Family Health
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222

Send us a request by fax to:

1.      Non-Participating Medicare Provider, and any Pre-Service Appeals: 412-255-4503

2.      All Post Service appeals for Participating (Contracted Providers) and all Medicaid Providers: 855-501-3904

Medical, Vision and Pharmacy Provider Correspondence

West Virginia Family Health
P.O. Box 22190
Pittsburgh, PA  15222

Member, Vision and Pharmacy Member Correspondence

West Virginia Family Health
P.O. Box 22250
Pittsburgh, PA  15222

Dental Correspondence

West Virginia Family Health – Dental Authorizations Department
PO Box 628
Milwaukee, W 53201

West Virginia Family Health – Dental Provider Correspondence & Appeals
PO Box 1462
Milwaukee, W 53201

All Other Correspondence:

West Virginia Family Health
Attention: Member Correspondence
P.O. Box 22250
Pittsburgh, PA  15222


Holiday Schedule

WVFH offices are closed on the following holidays.  If an answering service is reached, please leave a message and your call will be returned as soon as possible.

  • New Year's Day (observed)
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day
  • Day after Christmas