About WVFH

West Virginia Family Health (WVFH) is a managed health care plan. This means that we work with your doctor, or primary care physician (PCP) to service your total healthcare needs. Your PCP's name and phone number is on your ID card. Present this card and your WV Medicaid card whenever you seek medical attention. Please call us right away if there are any mistakes on your ID card.

Your Member Handbook explains the benefits and services available to you. It also explains what to do if you have an emergency or urgent medical situation. Please read this handbook carefully. It will help you learn more about the healthcare services paid for by the plan. Keep this handbook in a safe place for quick and easy reference later on.

We urge you to use your WVFH benefits to help get the care that you need to stay healthy. Please call the Member Services Department for questions about what is covered.

Our Mission

At WVFH our mission is to provide you with access to the care you need quickly and professionally.  We offer programs designed to monitor your health and wellness.  And we will work with your individual doctor to make sure you have all the important information when making healthcare decisions.

We are Here to Help You Stay Healthy

We work closely with our select network of medical providers to ensure that they are among the best in their field.  We assess our doctors, hospitals and other healthcare providers frequently to be sure that they are providing the best care possible to our members.

Our health programs are top quality programs that are designed to help manage your care in a positive, nurturing setting that is supported by doctors and specialists from your local communities. 

If your local network of providers cannot provide you with the the care you need, we may need to approve visits to doctors and specialists from outside your local network.  These decisions are reviewed with your personal case managers and discussed with you and your primary care physician (PCP) to help you better understand your healthcare options.

Resources for You

Our website is designed to help you better understand:

  • Your medical, dental and pharmacy benefit options.
     
  • How to access the care you need.
     
  • Health and education programs that are designed to keep you and your family healthy.

For more information on covered benefits, please read your Member Handbook.